Ward Professional Training & Development

“We Enhance Careers & Help Grow Businesses”

Sheilla Ward, President

(770)688-8979

www.wardprofessionals.net

Thank you for your interest in Ward Professional Training & Development, we are happy to share with you our motivation and excitement. Below are details of what we offer, and our pricing structures. All of our programs are between 4-8 hours of training, believe me when I tell you, because we are interactive and informational and so much fun no one realizes the time span. We make sure your organization leave our training sessions empowered to be well ahead of the competition. Basic Diversity and Ethics are included in all of our training packages. You tell us what your training focuses are and we will tailor our packages for your specific needs.

Customer Service Training

It is no mystery that in today’s economy that positive growth and imaging of a business is crucial. With the price of obtaining new customers being 5 times more expensive than retaining the customers you already have, it is an excellent business decision to enable your customer service representatives to be able to provide your current customers with an experience that not only retain them, but encourage them to refer your business to others. The key to staying above the competition is not in just obtaining new customers, but also knowing the importance of retaining current customers in such a manner that they want to tell everyone they know, about your services and providing an outstanding customer experience every single time. Our interactive customer service training programs are designed to enhance customer service skills.

Our customer service training covers but not limited to the following:

· Customer Relationship Management

· Customer Retention

· Maintaining Stress Levels of Service Personnel

· Ethics and Customer Service

· Diversity and Customer Service

· Effective Customer Communication

· Handling Disgruntle Customers (and keeping them)

· Assuming Ownership of your Customer Service position

· Always Working Towards the Next Level of your Career

Management/Leadership

The majority of employee’s who quit their jobs quit, due to Management/Leadership issues, more than pay or any other reasons.

Poor management and leadership will boost your turnover rate, damage the job security image of your organization, and eventually prevent you from obtaining quality candidates overtime. I've seen it happen! I have even seen where business was lost because of management and employee relations. While a small percentage of employee turnover is bound to happen, consistent and high levels of turnovers has negative effects on the company’s bottom line and morality

Our Management/Leadership training covers but not limited to the following:

· Knowing your Management Style

· Managing vs. Leading

· Effective Team Building

· Proper Communications

· Employee Retention

· Empowering your Team

· Why Employee's Quit Their Managers and not Their Jobs

· Ethical Leadership

· How to Implement Change

· Common Liabilities & How to Avoid Them

· EEOC Refresher

· Motivation

· Always Working Towards the Next Level of your Career

Sales Training & Motivation

Having an authentic motivation and attitude is pivotal to successful sales professional, not having the 9-5 attitude that you use while you are at work, or something you borrow from a weekly or monthly sales call. But an attitude, motivation, hobby and conviction that you have the best product/service in the world, and you possess and carry this conviction because you genuinely feel good about what you do. It is a learned behavior! That is a part of you 24/7. We all know that sales are not something that everyone is born to do. But it is something that almost everyone can learn, and if it is in a person to learn the craft, Ward Professional Training & Development can perfect it.

Our sales training program are designed for all sales skill levels, from the beginner Salesperson, to the expert Salesperson. Our programs are designed to train, motivate and enhance your sales team.

Our sales training and motivation covers, but not limited to the following:

· Intro to Sales

· From Being Good To Great

· Prospecting

· Cold Calling For the Shy

· Lead Developing

· Customer Service in Sales

· Consultative sales

· Business to business sales

· Informational Selling

· Value added Selling

· Managing, Planning & Prioritize Your Time

· Ethical Sales Negotiations

· Ethical Selling

· Diversity in Sales

· Managing Your Leads (Hot, Drop, or Pass)

· How to handle No

· Knowing Your Product and/or Industry

· Good Old Fashion Goal Setting

· Always Working Towards The Next Level Of Your Career

Superior Missions

Our Superior mission programs are custom made training and development programs designed specifically to Identify issues address them, and promote change, within any organization.

This program consists of but not limited to:

· Through Assessments of Current Workplace (via mystery shops)

· Evaluate Current Team Members attitudes and Satisfaction

· Detail Explanation of Assessments

· An Action Plan

· In-Depth Training & Transition to Put In Place New Procedures

· Customizable Employee Performance Tools

· Peer Review

· Operational Reviews at 3,6, and 9 Months

Diversity Training

Our diversity programs are designed to increase awareness of workplace diversity, develop

and enhance skills of employees to help them communicate with the customer base, as well as,